Here are some possibilities of what might be happening:
Search conditions are incorrect
- Try searching by "Writtend Date". For more information, see here.
- Try searching without putting a space between the names. For more information, see here.
- Search by telephone number or email address.
The card has been recognized as the same person of another card
The user who scanned the card should log in, and search for cards that have been recognized as the same person. For more information, see here.
The card is in cards that could not be read
The card is set as private
For more information, see here.
The card has already been deleted
Unfortunately there is no way to check the log of business card deletions. Any user with permission to update all data can delete business cards held by other users. If necessary, please reconsider what permissions are given to which people.