A user has resigned

We would like to check if a user in our company who resigned has downloaded business card data.

Unfortunately there is no way to check a log of when data was downloaded. If this user can still log in, the date the file was made can be checked from the List of created files.


How can I freeze the account of a user who has resigned?

An administrator can do this from "Admin Settings", "Add/Change User". Please change the email address of the relevant user. After performing the setting, log out of Sansan, and then log in again, and the change will be reflected.


I would like to check if a user who has resigned has accessed Sansan.

Unfortunately this cannot be done. It is impossible to check the IP address or MAC address of terminals making access.