The Smartphone application is acting strange

The majority of problems with the smartphone app can be resolved by doing the following. If things do not appear correctly, or the screen freezes, please try this first.


  1. Synchronize
  2. Restart
  3. Log out, then log in.
    How to log out
    From "Settings", tap on "Log out of sansan".
  4. Updating
    Update the app from either App Store or GooglePlay.
  5. Uninstalling and reinstalling the app.
    Delete the smartphone app, and then go to either App Store or GooglePlay to reinstall it.
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