Sansan

Resetting user passwords (for administrators)

Here are some situations where this can be used.

  • When the user mistakenly inputs his or her password five times in a row, causing the account to lock
  • When the administrator has changed the registered email address of the user
  • When the user has forgotten his or her password

 

* For users who would like to issue their own passwords, see here.
* If the user password email does come, see here.

 

 

Note

  • A password reset mail will be sent to each user's registered email address (main address or sub-mail address). The administrator will not receive it.
  • Subject of email sent: Please reset your password

 

 

Procedure

1. Click on "Admin Settings", then on "Add / Change user"

/

2. Put a check next to each relevant user, and click [Reset Password]. Passwords will be reset and email notifications will be sent to those users.
*Passwords are reset in sequence and the process may take a while if there is a large number of requests.

/

Was this article helpful?
2 out of 3 found this helpful