Operating environments of Sansan for PC, the Smartphone Application, Smartphone web, etc.

Sansan for PC

https://ap.sansan.com/v/

Operating systems and browsers supported

OS Browser
Windows Google Chrome, newest version
Microsoft Internet Exploler 9, 10, 11
Microsoft Edge, newest version
Mozilla Firefox, newest version
Mac OS X Google Chrome, newest version
Safari, newest version

The environments of the PC OS and browsers you are using can be checked on the following sites (English).
PC terminals: http://www.supportdetails.com/

Points to be aware of

  • In the past, in particular environments there were cases where some things did not work properly. In those cases we do our best to try to solve the problems. However, if some phenomenon occurs and things don't work properly, please contact us from the contact form.
  • Regarding Windows XP, as it is no longer supported by Microsoft, we also no longer support it.
  • Beta version browsers are not supported.
  • It is necessary to have the most recent version of Adobe Flash Player installed. If it is not installed and instead you are using an older version, some functions may not work properly.
    Download newest version of Adobe Flash Player

 

When using a tablet

  • Please use Sansan for PC (https://ap.sansan.com/v/) If you are using a small tablet and it is difficult to use because of the screen size, please try the Smartphone web (https://ap.sansan.com/s/)
  • If it is a tablet on which Adobe Flash Player cannot be installed, you may not be able to use all of the functions.
  • Depending on the device, you may not be able to use all the functions.。
  • You cannot use the Smartphone Application from tablets.

 

The Smartphone Application

Operating systems and browsers supported

OS Version
iOS iOS 8.x, 9.x, 10.x
iPhone 5 or later

Android Android 4.0.3 or later

*In some devices there have been cases where camera functions cannot be used.

* This cannot be used on tablets.

In the past, in particular environments there were cases where some things did not work properly. In those cases we do our best to try to solve the problems. However, if some phenomenon occurs and things don't work properly, please contact us from the contact form.
Form for contacting the support center

Smartphone web

https://ap.sansan.com/s/

Operating systems and browsers supported

OS Browser
iOS Safari, newest version
Android Standard browser

*Camera functions of iOS 6.0 and above are supported.

 

Feature phone

https://ap.sansan.com/m/

Carriers supported

Carrier Note
NTT DOCOMO For iMode browser 2.0 and above
SoftBank Only Yahoo! mobile phones are supported.
au For Ezweb terminals sold after summer, 2012, and updates done after May 24th, 2012.
Y!mobile Only Emnet terminals are supported.

*Easy log-in functions cannot be used.

* Carriers other than those listed above are not supported.
* Camera functions cannot be used.
* In some cases access cannot be made from MVNO mobile terminals.
* For transmission, TLS is used. For the support status of the terminal you use, please check the website of the terminal provider.

Regarding server certification

At Sansan, to maintain the data security of our clients, we use technology called HTTPS to encrypt data that is transmitted. On some carrier terminals, if the server certification of the route certification authority is not installed, you may not be able to access Sansan.