Recommended environments – Sansan Support Center

Our recommended environments for Sansan for PC, the smartphone app and the smartphone web version, are as follows:

Sansan for PC

As a general principle, please use the most recent version of each OS and browser. When the providers of these stop support, we will at that point no longer have these part of the recommended environment.

OS	Browser
Windows7 or later	Google Chrome, most recent edition Internet Explorer 11 ※ Microsoft Edge, most recent edition Mozilla Firefox, most recent edition
Mac OS X or later	Google Chrome, most recent edition Safari, most recent edition

*However, for using Internet Explorer 9 and 10 in the Windows OS, the schedule for making them no longer part of the recommended environment will be as follows.
≫ Regarding versions of Internet Explorer

[ Points to be aware of ]

Currently, for the OS of PCs accessing this page, the environments of the browsers can be checked at the following sites.
≫ Support Details
In the past, in particular environments there were cases where some things did not work properly. In those cases we do our best to try to solve the problems. However, if some phenomenon occurs and things don't work properly, please contact us from the contact form.
Beta version browsers are not supported.
It is necessary to have the most recent version of Adobe Flash Player installed. If it is not installed and instead you are using an older version, some functions may not work properly.
Download newest version of Adobe Flash Player

[ When using a tablet ]

You cannot use the Smartphone Application from tablets.
Please use Sansan for PC If you are using a small tablet and it is difficult to use because of the screen size, please try the Smartphone web.
If it is a tablet on which Adobe Flash Player cannot be installed, you may not be able to use all of the functions.
Depending on the device, you may not be able to use all the functions.

The Smartphone Application

Please use the most recent version of the smartphone app. The iPhone version and Android version can be downloaded below.

OS	Version
iOS	<Before March 31, 2019> iOS9.x, 10.x, 11.x, 12.x iPhone 5 or later <After April 1, 2019> iOS10.x 11.x, 12.x iPhone 5 or later
Android	<Before March 31, 2019> Android 4.2.0 or later <After April 1, 2019> Android 5.0 or later

[ Points to be aware of ]

This cannot be used on tablets.
In some devices there have been cases where camera functions cannot be used.
In the past, in particular environments there were cases where some things did not work properly. In those cases we do our best to try to solve the problems. However, if some phenomenon occurs and things don't work properly, please contact us from the contact form.

Smartphone web

OS	Browser
iOS	Safari, newest version
Android	Standard browser, newest version