How to reset your password
1) Request a password reset email
2) Reset your password via the link in the email
N.B.
- The password reset email will be sent to your login email address (and sub email address if applicable).
- Password policies are company-specific. You can check your company's policy when resetting your password.
- Please contact your company administrator if your company is using AD integration, as passwords are managed by the company server.
Steps
1. Go to https://ap.sansan.com
2. Click on "Forgotten your password?".
3. Enter your login email address and send.
4. Check your inbox and open the link in the email to reset your password.
1. Open the Mobile App.
2. Tap on "Forgot your password?"
3. Enter your account’s email address and then “Send".
*Sub-email addresses cannot be used for requesting a reset.
4.A password reset notice will be sent to your registered email address.
*Even if there is an error in the information you entered when resetting, you'll see “An email has been sent".
*The email subject line will be, “Resetting your password".
5. Reset your password and log in from the link in the email.
1. Open the Mobile App.
2. Tap on "Forgot your password?"
3. Enter your account’s email address and then “Send".
*Sub-email addresses cannot be used for requesting a reset.
4.A password reset notice will be sent to your registered email address.
*Even if there is an error in the information you entered when resetting, you'll see “An email has been sent".
*The email subject line will be, “Resetting your password".
5. Reset your password and log in from the link in the email.
FAQ
Q: What if I requested a password reset email but didn't receive it?
A：
- First, check your spam folder for an email with the subject line, “Resetting your password”.
- It’s also possible that the email entered was incorrect or is not registered. Contact your system admin if you don’t know the email address. Note that sub-email addresses cannot be used for requesting a reset.
- Another possibility is that your company's email server is restricting incoming email. Add the “@sansan.com” domain to the server’s whitelist.
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