After sending an email using the bulk email delivery function, a person whose email address was registered as "Unsubscribed Contacts" in the Manage Filters contacts you to say that he or she is receiving this bulk email. Here we will show you what the possible cause of this might be, and how to handle it.
For more details about Filter management, please see here.
Possible reasons for this occurring:
- In recipient options, you are sending to "Unsubscribed Contacts" addresses
- The mail is being forwarded there from another address
- There is a mailing list included in the recipients
Details about these, and how to handle them
In recipient options, you are sending to "Unsubscribed Contacts" addresses
Click on the subject from the Sent list, and display the Delivery Details. Check if Addressee is set to "Do not remove email addresses on the "Unsubscribed Contacts" list".
If this is set to "Do not remove", email addresses registered as "Unsubscribed Contacts" can be sent to.
* The email delivery initial settings for "Remove "excluded contacts"" and "Remove"unsubscribed contacts"" are both checked.
Addresses on the "Bounced Email" will automatically be removed from recipients all the time.
The mail is being forwarded there from another address.
If this email address is set to "Excluded Contacts" or "Unsubscribed Contacts" in the Manage Filters, and is being sent with "Remove "excluded contacts"" or "Remove "unsubscribed contacts"", but this phenomenon still occurs, it may be that the email is being forwarded to this address from another address. Please ask the person who is receiving the email to confirm the address of the sender.
Also, if a recipient tag is attached to a previous business card of a person who was recognized as the same person as another card, the email might be forwarded from the old address to the address that is registered as "Unsubscribed Contacts".
There is a mailing list included in the Addresses.
A mailing list is where a mail sent to a representative address will be forwarded to registered members of that list. If an individual email address is registered as "Unsubscribed Contacts", but the representative address is a recipient, then they may receive this email. Please ask the recipient for their individual email address and the email addresses of mailing lists they are on, and register both email addresses in the Manage Filters.