Common errors that happen in Import Card Data, and how to solve them, Part 3

Here is some information about the status after starting the import and some commonly asked questions regarding registration data.

If you were unable to solve problems in: Common errors that happen in Import Card Data, and how to solve them, Part 1 Common errors that happen in Import Card Data, and how to solve them, Part 2 Please check the status after the import begins and the condition of the data registered after the import is done.

1. Checking Status after import starts

Status list
Stuck in "Waiting for process to start”
"With Errors" is displayed

Status and how to solve problems

■#1
Stuck in "Waiting for process to start”
Solution 1: The time before the import process start will vary based upon the condition (amount of data, etc) of data import processing being done by other users.
The process will be done in order, so the ""Waiting for process to start"" status may continue for a while. Please wait until the process starts.
* As the process will continue from "Waiting for process to start" until "Import Complete", there will be no problem if you do other tasks or log out.

■#2
"With Errors" is displayed
Solution 2: In this situation, when the import is complete, there was data that could not be imported because of errors. In the notification email, there will be information about the number of data items that had errors. A list of data that had errors can be downloaded as a list from the ""Error data"" item.

 

 

2. FAQs for data after import is completed

Status list of registered data after import
Only specified items were imported
Imported tags have not been registered

Condition and how to solve

■#1
Specified items cannot be imported
Cause 1: The item names of the import format have been changed or item name is not same as it in the latest format.
Solution 1: Please download the format again, remake the file, and try the import again.

■#2
Imported tags have not been registered
Cause 2: Shared tags were not made in advance or specified tags are not refferred by card data owner becouse of access priviledge.


Those (specified) tags are created as private tag of card data owner. Please edit the public/private level of tags as necessary. Also, if you would like to make multiple tags into one tag, do a search with the tags as a condition, and add a new tag to the search results.

Cause 3: When multiple tags were specified for the import, they were separated by commas or two-byte semicolons.
Solution 3: If you wish to specify multiple tags, it is necessary to separate them by semicolons.
If commas or two-byte semicolons are used, they will not be recognized as separators, and thus they will be read as one long tag name with the commas or semicolons inside, and this will be created as a private tag of the holder.
If it is necessary to readd tags, please separate them with semicolons and then do the import.