If you didn't receive a password reset email


Possible issues

1. The email was identified as spam

Try looking in your junk box or searching for the email. 


2. Your email server has blocked the email.

Ask your company's email admin to whitelist the domain ''.


3. You entered an incorrect email address

Please double check, and contact your Sansan administrator if you are unsure of your login email.



In addition to your main email address, the password reset email is also sent to your sub email address. Please ask your system admin on how to set your sub email address.

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