1. You entered an incorrect email address when requesting your password reset.
Contact your administrator if you are unsure of your login email.
2. Email has gone into your spam/junk folder.
Try searching for the email by entering the following details.
Subject: We received your password reset request
3. Email was blocked by your company's email server as spam mail.
Please ask your company's email administrator to whitelist the domain name @sansan.com.