If you forgot your password or lost your account information email (reissuing a password)

If you have forgotten your password, please follow the process below to have a password reissued, and then log in.


Password reissuance process

1) Request a password reissue
2) Check the email sent to you
3) Reset your password
4) Log in as usual



  • The email on resetting your password will be sent to the main address (and any sub-addresses) you registered.
  • The same password will be used for Sansan for PC, the Smartphone Application, and Sansan for Mobile.
  • Password policies can be set for each company. You can confirm your company's policy when reissuing a password.


* If you are using SAML Authentication in your company, please speak to the administrator in your company.




1. Access the log-in screen of Sansan for PC.


2. Click on "Forgotten your password?".


3. Enter the email address registered to your account (don't use a sub-address), and click "Send  email for resetting password".


4. An email on resetting your password will be sent.
* Even if you make a mistake inputting your email address, "A password-reset email has been sent" will still be displayed. If no email arrives, please check what you input again.


5. Follow the link in the email to reset your password and log in.

Subject of email sent: We've received your password reset request


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