Sansan

When the scanner (iX500) turns off automatically

If the iX500 (black) scanner turns off automatically, you need to adjust the power settings. Here's how:

Procedure

  1. If the scanner app is running, go to [Power] in the top right and tap [Close App].
  2. Double-tap the ScanSnap Home icon on the desktop screen (it may take a few seconds to start up).
  3. Tap [Settings] > [Preferences].
  4. Tap [Scanner], select "iX500" on the scanner selection screen, and then tap [Power settings...].
  5. Change the Automatic power off time from 4 hours to None and tap OK twice.
  6. Close the ScanSnap Home screen.
  7. Start the ScannerApp from the desktop.

 

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