Integrating Google Workspace Gmail™ with Contact Inbox

This is a paid function depending on your contract. If the menu is not displayed and you’d like to use this function, please contact your sales rep or the Sansan Support Center.



With Contact Inbox, you can easily import contacts from Google Workspace Gmail™ to Sansan. We will automatically extract signatures from selected incoming emails and display them as contact suggestions. Admins need to set up this feature before it can be used.
A Sansan admin needs to activate the function and select users.
*The service integration settings need to be configured to start use.

• Please note that contacts imported with this feature will count towards your digitization quota.

Go here for Microsoft 365



1.Register service account key file (unnecessary if already set up)

1. Issue service account key file (JSON file)

Go here to see how to issue

2. Open the service integration page

After issuing a service account key file (JSON file), go to Admin settings → Integration with other services → Google, and upload the account key file issued in step 1 to Gmail.
*The service account key file is shared by both Contact Inbox and Smart Activity Management.


2. Enable Contact Inbox

1. Enabling

After registering the service account key file, go back to Smart Activity Management (Admin settings → Smart Connection Management), enable, and save. An admin email will be sent notifying that the function is activated.


2. Enabling function for users

Using the checkboxes, specify which users will have access. Then choose to start the integration. Integration can also be started for each user individually.



About linkage errors

Status Reason
Authentication error

Service account key is invalid
Service account key has been deleted
The target user's account does not exist in Google Workspace™ 

Unauthorized Service account does not have permission to see the target user's Gmail™ 
Linkage error

An error has occurred for a reason other than the above. If the problem persists after retrying, please contact us here.


How to disable the feature for users

Please click on 'Disable' for specified users.



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