Sansan

Business cards have not been recognized as the same person

This process is done after the cards have been changed into data. It may take some time for this process to complete, so please be aware of this. We are unable to provide estimates as to when this process will complete.

 

Business cards that should have been recognized as the same person automatically have not been recognized yet. What should I do?

  • Please check to see if these cards satisfy the conditions for recognition as same person. For more information, see here.
  • After scanning the card, please wait for about one week.
  • If the card is not recognized after that amount of time:
    Correct one of the following items of one of the cards, and then save it. The recognition as same person process will start again.
    • Company
    • Name
    • email1
    • URL1
    • Address1 Prefecture
    • Address1 City
    • Address1 Street
    • Address1 Zip Code