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  1. Sansan Support Center
  2. Trouble Shootings and Tips for Advanced Usage
  3. Trouble Shootings

Trouble Shootings

  • ★ FAQs on Web
  • FAQ on uploading images
  • I scanned an old business card and accidentally set the exchange date set to the current/scan date
  • Cannot access the link for resetting my password
  • About Country Identification
  • Setting cards to "private"
  • Adding images in bulk emails
  • Differences between Messaging and colleagues you follow
  • Can deleted data (users or business cards) be recovered?
  • When a user is deleted, are their business cards, tags, and contact reports also deleted?
  • I am receiving incorrect Contact Updates / double copies of Contact Updates.
  • "You do not have permission to use this" came up.
  • Business cards have not been recognized as the same person
  • I did a search for a card but could not find it. What should I do?
  • How can I change the email address for logging in?
  • I cannot add a user. What should I do?
  • I have collected a lot of "Contact Updates". What is the best way to make updates to the business card information?
  • Why am I not receiving "Contact Updates"?
  • I would like to download the most recent information about a selected business card
  • The download file I am trying to create does not become complete. What should I do?
  • What VP is?
  • Can I print onto postcards or labels?
  • Why are there blanks in the data I downloaded?
  • Is there a way to specify tags or addresses or other conditions and then download the data?
  • Can I do a search across different "Opportunity Master"?
  • Can I Import the opportunities that were managed on Excel before?
  • If there is a person I do not want to send emails to, what should I do?
  • If there are two of the same business cards, will two separate emails be sent?
  • How can I check the log of who has used tags?
  • Why can I not add or edit tags from the Tag management screen?
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