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  1. Sansan Support Center
  2. Trouble Shootings and Tips for Advanced Usage
  3. Trouble Shootings

Trouble Shootings

  • ★ FAQs on Web
  • Cannot access the link for resetting my password
  • About Country Identification
  • I would like to register business cards without names or company names.
  • Setting cards to "private"
  • I would like to download intended recipients whom a bulk email delivery did not reach.
  • In the Sandbox environment of Salesforce, business card careers are no longer displayed.
  • I would like to put an image in the Bulk email delivery.
  • Regarding versions of Internet Explorer
  • Business cards have not been transferred automatically to Salesforce yet
  • Will cards be transferred to Salesforce automatically after integration settings are completed?
  • In Salesforce, I created the custom field "Business Card ID", but I am getting an error message saying "Please create "BizCardId_C""
  • The following error occurred. "You do not have access privilege to the field in Salesforce. Please set access privilege for the following fields."
  • Differences between Messaging and Follow Reports functions
  • Can deleted data (users or business cards) be recovered?
  • When a user is deleted, are their business cards, tags, and contact reports also deleted?
  • I am receiving incorrect Contact Updates / double copies of Contact Updates.
  • "You do not have permission to use this" came up.
  • Business cards have not been recognized as the same person
  • I did a search for a card but could not find it. What should I do?
  • How can I change the email address for logging in?
  • I cannot add a user. What should I do?
  • I have collected a lot of "Contact Updates". What is the best way to make updates to the business card information?
  • Why am I not receiving "Contact Updates"?
  • If import cards, will they write over existing business cards with the same names?
  • I would like to download the most recent information about a selected business card
  • The download file I am trying to create does not become complete. What should I do?
  • What VP is?
  • Can I print onto postcards or labels?
  • Why are there blanks in the data I downloaded?
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