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  1. Sansan Support Center
  2. Trouble Shootings and Tips for Advanced Usage
  3. Trouble Shootings

Trouble Shootings

  • What is the name to the right of the tag name on the Tag management screen?
  • How many tags can I create or attach?
  • Can I change the display order of tags?
  • The number of cards imported and the number of cards searched for by import tag are not the same
  • If I could not receive a business card, is there a way to register client information without scanning?
  • How can I search for business cards held by other users?
  • Can I replace business card images?
  • I mistakenly scanned a business card. Can I cancel or delete this?
  • How can I scan undersized business cards?
  • The log-in screen does not come up
  • The number of business cards is different
  • English language business cards, Searching for English language names
  • How to do clear cache, clear cookies of browsers and download (Google Chrome)
  • Data on downloaded Excel file does not match the database
  • About Settings Business Cards as Public / Private
  • Viewed in Excel, data is not properly separated in the downloaded file
  • Can I change User IDs?
  • Email is sent to addresses registered as "Unsubscribed Contacts".
  • Common errors when importing card data
  • What a User ID is
  • The difference between date received and date registered for business cards
  • Mail software I do not wish to use is opened up (I cannot call up my mail software)
  • Making registered business cards only viewable to the person who scanned them
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