Resetting user passwords (for administrators)

Here are some situations where this can be used.

  • When the user mistakenly inputs his or her password five times in a row, causing the account to lock
  • When the administrator has changed the registered email address of the user
  • When the user has forgotten his or her password
  • When the user has deleted the account information email



1. Click on "Admin Settings", then on "Manage users"



2. Put a check next to each relevant user, and click [Reset Password]. Passwords will be reset and email notifications will be sent to those users.
*Passwords are reset in sequence and the process may take a while if there is a large number of requests.




  • A password reset mail will be sent to each user's registered email address (main address or sub-mail address). The administrator will not receive it.
  • Subject of email sent: Please reset your password
  • Locked user accounts will show a lock icon on the left side of the screen. The lock will not appear if the user has reset their password and unlocked the account themselves.




Related Pages

* For users who would like to issue their own passwords, see here.
* If the user password email does come, see here.

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