After accessing the URL on a Virtual Card, you may see an “Invalid URL” message. This might mean the card has expired or the maximum number of times the card can be received has been exceeded. Here’s what to do if this happens.
Why URLs are invalid
The URL may be invalid if:
- It has expired.
- The number of times the card was received is over the limit.
- It hasn’t been accessed for 1 year.
What to do
Please deactivate the URL and then re-issue it.
If you're using a virtual background with a QR code, download the background again after reissuing the URL.
1. Click on “Virtual Card”.
2. Click "Deactivate URL" under URL.
3. Click “Issue URL” to re-issue it.
1. Tap your card at the top of the home screen.
2. Tap "Deactivate URL".
3. Tap “Issue URL” to re-issue it.
1. Tap your card at the top of the home screen.
2. Tap "Deactivate URL".
3. Tap “Issue URL” to re-issue it.
*iPhone is a trademark of Apple Inc. registered in the United States and other countries and regions. The iPhone trademark is used under license from AIPHONE CO., LTD.
*Android is a trademark of Google LLC.