The Scanner is not working, or the scanner is not being recognized.

  • Please try closing and opening the cover of the Scanner.
  • Is the Tablet PC not placed in the docking station? Please use the Tablet PC with connected to the docking station.
  • Please try disconnecting and reconnecting the different cables (power, USB) and the docking station. For more details, see here.
  • Please try restarting the devices.
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