Trouble Shootings about the Sansan Scanner
- May 2021 Update for Devices Using Windows 10
- An error saying "Business card image could not be recognized" comes up.
- Scanner, Tablet PC FAQs
- We broke the Tablet PC.
- If I scan the same card twice, will I still be charged for it?
- Even after I connected the communication card to the Tablet PC, there is no connection.
- There is no power to the PC, or it does not start.
- The Scanner is not working, or the scanner is not being recognized.
- The orange lamp on the square scan button is flashing orange.
- The Wi-Fi lamp of the Scanner is flashing orange.
- I cannot scan business cards because there is not enough available memory on the disk
- Scanner App cannot connect to the network
- When a firmware update message comes up
- How to disconnect and reconnect cables and restart the Tablet PC
- Setting the time on the tablet PC
- How to open the cover on the scanner (when a card is jammed or if there is a line on the business card image)
- Adjusting the volume on the Sansan Scanner (Tablet PC)
- If the Scanner app has not been synchronized
- Exiting the Scanner App / Restarting
- Error message indicates ScanSnap is unavailable. Tapping "Scan" doesn't give a response.
- Uninstalling the Scanner App (Reinstalling)
- After scanning, a dialog box asking where to save comes up, and data is not sent
- How to set the Scanner App ID and Password
- How to find the tablet's MAC address (Windows 8.1, 10)
- How to check device management numbers: "Tablet No. (Profiler No.)" Scanner No.", and "Scanner App ID".
- Setting a password on the OS of the Tablet PC
- Screen is black (completely dark) / It does not respond when I touch it
- Deleting or changing card holders for unprocessed cards