Smartphone app FAQs

A. The majority of problems with the smartphone app can be resolved by doing the following. If things do not appear correctly, or the screen freezes, please try this first.

1. Synchronize
2. Log out, then log in.
3. Update the smartphone app.
4. Uninstall, and then reinstall the smartphone app.
5. Reboot your smartphone.
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1. How to synchronize
Tap "Settings", then "Sync now".

2. Logging in and login out
How to log out
From "Settings", tap on "Log out of Sansan".

3. Updating
Update the app from either App Store or GooglePlay.App Store or GooglePlay

4. Uninstalling and reinstalling the app.
Delete the smartphone app, and then go to either App Store or GooglePlay to reinstall it. App Store or GooglePlay

A. It is possible that synchronization has not been completed. Synchronize from the Settings screen. For more details, see here.

A. Here are some possibilities.

• Synchronization is not complete.
  Synchronize from the Settings screen. For more details, see here.
• There was a business card that could not be read.
  If a business card that could not be read is set to not be displayed, turn this setting off.

A. It may be that synchronization is not yet complete. Please synchronize from the settings screen. For more details, see here.

A.

1. Please update the Smartphone application from either App Store or GooglePlay.(App Store・GooglePlay)
2. Log out from the Smartphone app.
3. Log in again

*How to log out. From the "User list" select "You". Click on the gear mark in the lower right, then "Settings", then "Log out".

A. Perhaps you have not completed synchronization. From the Settings screen, do synchronization. For more details, see here.

A.

1. Please update your map app from either App Store or GooglePlay.(App Store・GooglePlay)
2. Please log out of the Smartphone application.
3. Please log in again.

*How to log out. From the "User list" select "You". Click on the gear mark in the lower right, then "Settings", then "Log out".

A. From "Settings" of the iPhone, go to "Email/Contacts/Calendar", then "Tap on the email account you use", then turn on the "Mail" field.

A. You may be using an old version of the app. Please download the newest version.

A. There may be someone in your company who is using the Sansan Smartphone plan. If you would like to use Sansan, this person will need to invite you. Please speak to the administrator in your company.

A. Based on the regulations of your company, settings have been done so that you cannot log in from the Smartphone app. Please speak to the administrator in your company.

A. If you do not know the email addressed registered for Sansan, please speak to the administrator in your company. If you do not know your password, please have a password reissued.

A. No, you cannot use the Smartphone app from a tablet. Although there are limitations for some devices, please use the PC version.

To see the operational environment of the Smartphone app, please see here.

A. Please download if from either App Store or GooglePlay. For more details, see here.

A. No, there is no extra fee.

A. No, this cannot be done from the Smartphone app.

 

A. After tapping the Search button at the upper right, from "Advanced search" specify a tag and then do the search.